How it works
Every step of your ride, in the open.
See what happens for the rider, the driver and operations from the moment you choose your pickup and drop-off until the ride is complete.
Five stages · Three parties
Request, assignment, ride, arrival.
What the rider, operations and the driver see at each stage.
- 01
Request
Request received- Rider
- Chooses pickup and drop-off; reviews the route and estimated time.
- System and operations
- Calculates the route and price and records the request.
- Driver
- Sees no new ride details until assigned.
- 02
Matching
Finding a driver- Rider
- Follows the matching status on screen.
- System and operations
- The operations team assigns a suitable driver to the ride.
- Driver
- Sees the pickup and drop-off of the assigned ride.
- 03
Departure
Driver on the way- Rider
- Follows the driver’s details and live location.
- System and operations
- Monitors the assignment and the current ride status.
- Driver
- Opens the route and heads to the pickup point.
- 04
Ride
On trip- Rider
- Sees the current ride status and the driver’s location on screen.
- System and operations
- Our team monitors the ride live.
- Driver
- Starts the ride and follows the route.
- 05
Completion
Completed- Rider
- Sees the arrival details of the completed ride.
- System and operations
- The ride is recorded as completed.
- Driver
- Drops the rider at the destination and completes the ride.
When things change
Plans change; the process stays visible.
If assignment is delayed, the connection drops or a ride is cancelled, the apps fetch the current status again.
IfIf driver assignment is delayed
ThenYour request stays on our team’s screen and they find a suitable driver.
IfIf the ride status changes
ThenThe change appears instantly on your screen and the driver’s.
IfIf the connection drops
ThenThe app reloads your active ride as soon as the connection is back.
IfIf the ride is cancelled
ThenBoth sides see the cancellation and the active ride closes.
A safe ride, a clear process.
Explore the features that protect you throughout the ride.